Operating assessment
A focused review of the management structure, the operating rhythm, and where accountability and execution break down. It ends with a practical 90-day plan.
Building better businesses.
Looking for the right one to lead next.
I'm a BC entrepreneur and operator. For more than 35 years I've been founding, buying and improving businesses. My main goal now is to acquire the right established company and run it myself. Alongside that search, I'm opening capacity for one substantial fractional COO or interim operating role. Both are the same work: taking a good business and making it meaningfully better.
I started my first company at eighteen and I've been building or running something ever since. In 2000 I co-founded Ziptrek Ecotours in Whistler. Over twelve years we grew it into one of North America's best-known adventure tourism brands: three permanent locations in two countries — Whistler, Mont-Tremblant and Queenstown, New Zealand — more than 150 employees, and a team that could run the business without me. I moved to the Board in 2012 and I'm still a Director and shareholder.
In 2014 I bought Pink Solution, a Canadian eco-cleaning brand. I rebuilt the operating model, expanded the products and sales channels, nearly tripled revenue, and sold it in 2021. More recently I was the Integrator at Jetstream Hospitality Solutions, where I put in the accountability and management systems a growing hospitality technology business needs: quarterly priorities, executive scorecards, and a weekly leadership cadence.
My best work is at the intersection of people and execution: building accountability without building bureaucracy, strengthening a management team, improving the customer experience, modernizing systems that have fallen behind, and helping a good business become less dependent on any one person. That's the same work whether I own the company or I'm working alongside its founder for a defined period.
I don't arrive with a program. Every business I've run or been brought into has had its own particular problem, and finding it is the first job — talking to the people doing the work, going through the numbers, and paying attention to what customers actually experience. What gets fixed first depends on what I find.
These are the six areas I look at.
Two things I've learned the hard way. Don't automate a process that isn't working yet — you'll just make the mess run faster. And don't chase growth while customers are quietly leaving.
I'm looking for an established business in the Lower Mainland or the Sea to Sky corridor that I can buy and run myself. My background covers tourism, consumer products and manufacturing, and hospitality technology. But the right fit has less to do with industry than with a stable revenue base, a capable team, and room to get meaningfully better.
In 2014 I bought Pink Solution from its founder. It was a Canadian eco-cleaning brand with loyal customers, a capable team, and a lot that had never been optimized. I ran it for seven years: rebuilt the operating model, expanded the product line and sales channels, nearly tripled revenue, and sold it in 2021. I know what it's like to hand over something you built and wonder what happens to it next. I also know what it takes to look after it properly once you do.
My own capital plus bank financing, and for a larger business a passive co-investor alongside. What doesn't change is who runs it: I hold operating control in every deal, and I don't take partners who want a say in the day-to-day.
Nobody needs to know we're talking — not your team, not your customers, not your competitors — until you decide otherwise.
I'll tell you early whether it's a fit, and why. If it isn't, you'll hear that from me instead of silence.
A clean exit, a staged transition with you involved for a while, or buying out a departing partner. I'm open on how it gets shaped.
Sometimes the next step isn't a sale. It's giving the founder room to lead, getting accountability back across the team, or moving the priorities that keep stalling before committing to a permanent hire. I'm opening capacity for one substantial operating role with an established founder-led company.
A focused review of the management structure, the operating rhythm, and where accountability and execution break down. It ends with a practical 90-day plan.
Ongoing operating leadership for a company that needs experienced executive capacity but isn't ready for a permanent full-time hire.
A defined leadership role during growth, succession, restructuring, or the search for a permanent executive.
If you're thinking about selling, representing a business that fits, or running a company that needs experienced operating help, I'd welcome a confidential conversation.